Cookie Policy
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<!-- Page URL: avanoir.co.uk/customer-service/cookie-policy -->
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<p class="an-brand">Ava Noir</p>
<h1>Cookie Policy</h1>
<p class="an-updated">Last updated: 4 June 2026</p>
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<p>This policy explains what cookies are, how we use them on our website and how you can control them. It should be read alongside our <a href="/customer-service/privacy-policy">Privacy Policy</a>, which sets out how we handle your personal information more widely.</p>
<h2 id="what"><span class="an-num">1</span>What are cookies</h2>
<p>Cookies are small text files that a website places on your device when you visit. They are widely used to make sites work, to make them work more efficiently and to give the site owner information about how the site is used. Similar technologies such as pixels and local storage do much the same job, and where we say cookies we mean all of these.</p>
<h2 id="consent"><span class="an-num">2</span>Your consent</h2>
<p>When you first visit our site you will see a cookie banner. Essential cookies are always on because the site cannot work without them. All other cookies, such as analytics and marketing cookies, are only set if you agree to them. You can accept all, reject all but the essential ones, or choose which types to allow. You can change your choice at any time using the cookie settings link on our site.</p>
<h2 id="types"><span class="an-num">3</span>Types of cookies we use</h2>
<h3>Strictly necessary cookies</h3>
<p>These are needed for the site to function. They let you move around the site, add items to your basket, log in and complete a secure purchase. The site cannot work properly without them, so they do not require your consent.</p>
<h3>Functional cookies</h3>
<p>These remember choices you make, such as your region or preferences, so the site can offer a more personal experience. If you do not allow them some features may not work as smoothly.</p>
<h3>Analytics and performance cookies</h3>
<p>These help us understand how visitors use the site, for example which pages are popular and whether anything causes errors. The information is used to improve how the site works. These are only set if you agree.</p>
<h3>Marketing and advertising cookies</h3>
<p>These are used to show you more relevant advertising on other websites and to measure how well our campaigns perform. They are only set if you agree. As an adult retailer we are careful about how this is used and we never reveal the nature of the products you have viewed in any advertising shown to you.</p>
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<p style="margin:0">The exact cookies in use can change as we update the site. The categories above describe the purposes we use cookies for. You can always see the current list and switch categories on or off through the cookie settings link on our site.</p>
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<h2 id="thirdparty"><span class="an-num">4</span>Third party cookies</h2>
<p>Some cookies are set by the services we use rather than by us directly. These may include payment providers, our website and hosting platform, and analytics or advertising providers. These third parties have their own privacy and cookie policies that govern how they use data collected through their cookies.</p>
<h2 id="manage"><span class="an-num">5</span>How to manage cookies</h2>
<p>You can control cookies in two main ways.</p>
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<li><strong>On our site:</strong> use the cookie banner when you first visit, or the cookie settings link at any time, to accept, reject or change the cookies you allow.</li>
<li><strong>In your browser:</strong> most browsers let you block or delete cookies through their settings. Look in the privacy or security section of your browser menu.</li>
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<p>Please note that if you block all cookies, including strictly necessary ones, parts of the site may not work, for example the basket and checkout.</p>
<h2 id="changes"><span class="an-num">6</span>Changes to this policy</h2>
<p>We may update this policy from time to time to reflect changes to the cookies we use or to the law. Any changes will be posted on this page with a new last updated date.</p>
<h2 id="contact"><span class="an-num">7</span>Contact us</h2>
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<p style="margin-top:0">If you have any questions about how we use cookies, please get in touch.</p>
<p style="margin-bottom:0">
<strong>Ava Noir</strong>, a trading name of The Amexa Group<br />
Email: <a href="mailto:info@amexagroup.co.uk">info@amexagroup.co.uk</a><br />
Web: <a href="https://www.avanoir.co.uk">www.avanoir.co.uk</a>
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